FAQS

1. Which payment methods do you accept ?
2. After I pay, how long time I will receive my order ?
3. Are your shoes free shipping ?
4. Which express company do you use ?
5. What if the parcel lost or missing ?
6. Can I wholesale from you ? How many do I need to order to qualify as a wholesaler ?
7. Do you provide Drop Shipping for Re-sellers and Wholesalers ?
8. About your shop return policy ?
9. Do you charge sales tax?
10. You don't have the shoes I am looking for, can you source it for me ?
11. Is your website secure to order from ?
12. I can't find the answer to my question.







1. Which payment methods do you accept ?  >Top

We accept Paypal payment methods . If you don't have Paypal account, you can use Western Union.

To learn more>>>About Payment


2. After I pay, how long time I will receive my order ?  >Top

EMS(Post office) promises us, The shipping time will takes about 7-12 Working Days, but usually it will more shortter than they promises.

To learn more>>>About Shipping


3. Are your shoes free shipping ?   >Top

YES ! 100% free shipping !

4. Which express company do you use ?  >Top

We ues EMS express courier within 7-12 Working Days.

5. What if the parcel lost or missing ?   >Top

Whatever it is, you have paid us, and we ensure that you will receive your order by any means.

6. Can I wholesale from you ? How many do I need to order to qualify as a wholesaler ?   >Top

At Ushoes.net, we offer to our customers retail and wholesale programs. There is NO MINIMUM order.

Within 9 shoes per order, our clients are invoiced on the basis of our retail prices.

From 10 pairs shoes and above per order, If you want to pay via Paypal, our clients are invoiced on the basis of our "wholesale 1" program.

Above 10 pairs shoes, If you can use Western Union, we offer a super wholesale program "wholesale 2", with rack bottom prices.

Mixing models and colors is allowed.

More detail about wholesale program please click here >>>About Wholesale

7. Do you provide Drop Shipping for Re-sellers and Wholesalers ?  >Top

Yes. We can free drop shipping for our client. And it is free drop shipping !

8. About your shop return policy ?  >Top

We only accept return the merchandise in following cases: we send you the wrong size/color/item or you received merchandise with blemishs. Return items must be sent back in their original packaging, with store tags attached.

Click here to learn more about>>>Return Policy

9. Do you charge sales tax?   >Top

It is not common for you to have to pay tax/duty when importing something into the country. Base on our experience and feedback of our client, 90% will not have to pay tax/duty. But tax/duty is something unavoidable and unpredictable, and we do not have control over it. We only can do our best to avoid paying tax/duty(e.g. fill "GIFT" on your parcel ; Let package is small, less than 5 pairs in one package .....) .

10. You don't have the shoes I am looking for, can you source it for me ?   >Top

Please send a picture of the shoe you are looking for to , our customer service personnel will search them in our market as best as we can.

11. Is your website secure to order from ?  >Top

Of course! you pay via Paypal , we cann't get any info of your credit card.

12. I can't find the answer to my question .  >Top

Please send an email to , a Customer Representative will respond to your email within 24 hours.

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